WHAT’S OUR RETURN POLICY?

OVERVIEW

We will not be making any changes or extending the return window during holiday season. 

We hope you love your purchase, but if you need to make a return, you can do so within 30 days of receiving your order through our online portal accessed below. Please be advised that once an order has been placed it can’t be canceled or changed. You’ll have to wait until you receive your purchase and then return it. Please note that online purchases must be returned via the online portal only. Click below to start your return and access your shipping label.

PLEASE NOTE:

  • Final Sale Items: Any styles listed as final sale are not eligible for refund, store credit, exchange, or return. All intimates are considered final sale.
  • All items that do not meet our return criteria (listed below) or are sent back without prior authorization will be considered forfeited and will be handled at our sole discretion.
  • Only customers in the contiguous US can obtain a shipping label
  • We cannot provide shipping labels for APO = Army Post Office & FPO – Fleet Post Office

All returns MUST meet the following criteria:

  • Return New Items Only: Returned hats and accessories must be in new, unworn condition without any damage and with the original hang tag attached.
  • Remember to Keep the Tags on: Please remember to keep all tags on if you want to return the item. The return will not be processed if you return an item without the original hang tag attached.
  • Some Items Cannot Be Returned: Unfortunately, any styles marked as final sale items cannot be returned.
  • A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit, or style, we will gladly provide you with a refund or store credit on any regular-priced items in your order within 30 days of purchase. 
  • Items Can Not Be Returned After 30 Days (excluding 7 days for the shipping).
  • Automated Return Center: Access your return center online, select the item(s) you would like to return, get a refund estimate, download your shipping label and send it out within 7 days. Your refund will be processed within 10-20 business days after we receive and inspect the returned item(s).

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your credit card company again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your credit card company. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

  • For Replacement: For the best shopping experience, we recommend you to process the item(s) you would like to exchange for a free return and replace the new order.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

Currently, we do not provide return labels for US territories (outside of the contiguous US)

Please send your eligible return to:

4170 Main St B3-580, Flushing, NY 11355

Receiving hours are M-F 9a-4p excluding holidays.

All returns must be sent with a prepaid RETURN LABEL; We do not accept C.O.D. We recommend using a traceable method to ship back your return and keeping your tracking number on hand until your return is fully processed. We are not responsible for lost shipments. Please make sure you include your packing slip and please note your order number on the outside of the package.

Need help?

Contact us at [email protected] for questions related to refunds and returns.