Using your personal information to provide you with the service you expect from PriceLowLow.
At PriceLowLow our customers are at the heart of what we do; we want to provide our customers with products and services that help each customer feel good and look their best, and this extends to our customers having confidence in how we handle their personal information. We take the trust you place in us very seriously, no matter whether you share personal information with us when visiting or making a purchase at our stores, reaching out to us by phone or email, using our websites (“Websites”). Within this policy, we will refer to the Websites, in-store activities, and communications with us collectively as the “Services.” The goal of this Privacy Policy (“Policy”) is to explain how PriceLowLow including our affiliates, subsidiaries, and family of brands, collect and use your personal information, who we disclose it to and when, and the tools and options available to you to manage that information.
What personal information we collect
The following are the categories of personal information we collect and the period of time we retain personal information for each category:
Category of personal information we collect
How long we retain it
Identifiers, such as your name, alias, phone number, mailing and email addresses, IP address, account name or other similar identifiers, account credentials, address book entries, birth date, and ZIP code.
For as long as you remain a customer plus as long as necessary for legal reasons or to protect our interests
Commercial information, including purchase and related transaction information, such as payment method (debit or credit card number), items purchased, items altered or custom made (including measurements), order status, information about Wish List items, items in your online shopping bag or those saved for future purchase, items in your registry, product review information, Gift Card and Note information, preferred product sizes, brands you tell us you love and other merchandise interests, your status as a Club member, income range, and related information.
For as long as you remain a customer plus as long as necessary for legal reasons or to protect our interests.
Information you share during communications and interactions with us, which may include the content of email messages, chat sessions, text messages, and phone calls.
For as long as we need the information to provide service to you.
Demographic information, which may include age or birth date, gender, ZIP code, your status as a Nordy Club member, and other information about you.
For as long as you remain a Nordstrom customer plus as long as necessary for legal reasons or to protect our interests.
Audio and visual information, such as video recordings of you when you visit one of our stores or call recordings when you call our Customer Care team.
One year or longer as necessary for legal reasons or to protect our interests.
Location or geolocation information, including device location information when using our Apps (if your device settings permit us to collect this information).
One year or longer as necessary for legal reasons or to protect our interests.
Internet or other electronic network activity information, including internet browsing information, unique device identifiers, cookie identifiers, device and browser settings and information, interaction with our Website, Apps or an advertisement, and Internet service provider information. We may also collect information about when and how you access and use our Websites and Apps, such as the date and time of your visit or use, the websites visited before and after visiting our Websites, how you navigate and what you search for on the Websites or Apps, the pages visited on the Websites, items you view, and the items you purchase.
For as long as you remain a customer plus as long as necessary for legal reasons or to protect our interests.
Inferences about or derived from any of the information above that may relate to your preferences or other matters.
For as long as you remain a customer plus as long as necessary for legal reasons or to protect our interests.
How we collect personal information
We collect personal information in various ways, both directly and indirectly. For example, when you send us postal mail, email our customer care team, fill out a form on our Websites, place an order through the Websites or Apps, or provide information to one of our in-store team members, we collect your information directly from you. We may also collect your personal information indirectly through automated means, for example, when you interact with our Websites or use our Apps, we may use technologies to collect information about how you use the Websites or Apps. We may also receive information about you from third parties including from our affiliates and subsidiaries, social media platforms or from our advertising partners.
Categories of those we share information with
Categories of personal information we may share
The PriceLowLow family of brands and companies including our affiliates, parents, and subsidiaries.
All categories of information referred to in the What personal information we collect section.
Individuals with whom you ask us to share.
Your Wish List.
Marketing and advertising companies and service providers.
Identifiers, commercial information, contact preference information, demographic information, location or geolocation information, Internet or other electronic network activity information, and inferences.
Service providers delivering products and services directly to you.
Identifiers and commercial information.
Service providers helping us better understand our interactions and transactions with you.
Identifiers, commercial information, contact preference information, demographic information, location or geolocation information, Internet or other electronic network activity information and inferences.
Service providers addressing online and offline fraud and security.
Identifiers, commercial information, demographic information, location or geolocation information and Internet or other electronic network activity information.
Service providers helping us maintain customer accounts and provide customer service.
Identifiers, commercial information, contact preference information, demographic information, and location or geolocation information.
Service providers supporting internal research.
Identifiers, commercial information, product preference information, demographic information, location or geolocation information, device and Internet browsing information and inferences.
Service providers that verify service quality.
Identifiers, commercial information, information you share during communications and interactions with us, and Internet or other electronic network activity information.
Service providers that support our business as allowed by law.
All categories of information referred to in the What personal information we collect section.
Financial services providers, including collection agencies, credit bureaus, our banking partner and payment card association members. We may also share your personal information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, defaults, or debt collection.
All categories of information referred to in the What personal information we collect section depending on the circumstance and provider.
Social media platforms and networks such as Facebook, Twitter, Pinterest, and Instagram, when you choose to use certain features or tools available on our Websites or Apps that enable you to connect to a social media account or to share inspiration, finds, purchases and other content on social media.
Contact information, demographic information, location or geolocation information and device information.
Parties to business transactions including those involved in strategic business transactions like mergers, acquisitions, joint ventures, asset sales, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of strategic business transactions where personal information may be shared, sold, or transferred, and subsequently used by a third party.
All categories of information referred to in the What personal information we collect section.
Other third parties not otherwise described above, including service providers who assist us in preventing harm or fraud to us, you, our customers or other third parties; law enforcement, government entities, courts, or other third parties as required or allowed by applicable law, such as for the legal and safety purposes described under the How we use information section. We also may share personal information with third parties upon your request or with your approval, though we may not be able to accommodate all requests.
All categories of information referred to in the What personal information we collect section depending on the circumstance and party.
Contact us
If you have questions about this Policy or our privacy practices, please contact us at: